12-20-2014, 08:48 PM
UPS Freight is a totally different animal than most of the posts here.
It is an LTL common carrier and totally different laws apply, most based on the old rules when interstate carriers were a federally regulated industry.
Having said that, UPS is one of the worse outfit when it comes to handling claims. They just do not.
"Insufficient packaging" is the standard reply. Years ago we stopped using UPS when our loss ratio reached 50% for anything being handled by their Dallas hub. We get pretty good service with USPS, especially on international shipments, Fedex Ground on national.
The OP story is a perfect example of ignorance carrying a price.
If I was shipping a sculpture, or something irreplaceable I would use Fedex Specialized freight service, or something in that category....
It is an LTL common carrier and totally different laws apply, most based on the old rules when interstate carriers were a federally regulated industry.
Having said that, UPS is one of the worse outfit when it comes to handling claims. They just do not.
"Insufficient packaging" is the standard reply. Years ago we stopped using UPS when our loss ratio reached 50% for anything being handled by their Dallas hub. We get pretty good service with USPS, especially on international shipments, Fedex Ground on national.
The OP story is a perfect example of ignorance carrying a price.
If I was shipping a sculpture, or something irreplaceable I would use Fedex Specialized freight service, or something in that category....