02-02-2017, 07:01 PM
At the time, $29 was still the introductory rate for new one-year subscriptions. But that was almost 15 months ago.
When I went to cancel a couple months ago, that was meant to be the end for me, so I wasn't paying attention to the price. But they offered me 3 months free to reconsider, so I took it.
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When you spoke with customer service, they didn't offer you any alternatives?
If I go to the site right now and begin the process of canceling, There is a point where they want to chat and offer me another plan. (I chose "too expensive" as my reason for canceling.
Did you start a canceling process or did you just call customer service?
When I went to cancel a couple months ago, that was meant to be the end for me, so I wasn't paying attention to the price. But they offered me 3 months free to reconsider, so I took it.
###
When you spoke with customer service, they didn't offer you any alternatives?
If I go to the site right now and begin the process of canceling, There is a point where they want to chat and offer me another plan. (I chose "too expensive" as my reason for canceling.
Did you start a canceling process or did you just call customer service?