06-30-2018, 05:30 AM
The Modem is part of the service (rental is built in to the price). The Installer (wearing and ATT Shirt, driving an ATT Truck) ran fiber form the lines to a box on my house, then into my house from the box.
Here's a bonus. I called DirecTV to cancel that service. The rep advised me to just take all the boxes to my local UPS store, tell them it was going back to DirecTV. They will print a label with my account number and pack it all up!
I really got to say I'm pretty happy with ATT/DirecTV customer service. In more than two years of service, I've had two outages, one of which required a service call, on New Years Day. I really can't complain.
Here's a bonus. I called DirecTV to cancel that service. The rep advised me to just take all the boxes to my local UPS store, tell them it was going back to DirecTV. They will print a label with my account number and pack it all up!
I really got to say I'm pretty happy with ATT/DirecTV customer service. In more than two years of service, I've had two outages, one of which required a service call, on New Years Day. I really can't complain.