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Genius Complaint yield personal call from Apple Store manager (long)
#11
A year or so ago my (grown-up) daughter took her G4 iBook to an Apple store, in Richmond, VA, I think, hoping for advice on replacing the keyboard, from which her cat had ripped a few keys.

She says the 'genius' there was extremely rude, arrogant, and unhelpful, and basically sent her packing. I eventually found the keyboard on-line, and gave it to her as a Christmas present.

Sounds like 'genius' training is fallling down on the job.


/Mr Lynn
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Re: Genius Complaint yield personal call from Apple Store manager (long) - by mrlynn - 11-28-2007, 03:39 AM

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