03-27-2008, 03:40 PM
[quote MGS_forgot_password]If you had given them $40, you would have received a 1TB drive!
I debated whether or not to fork over the $20 for the advance replacement and, in the end, thought it would be worth it b/c their guidelines for returns are pretty strict. After going through the hassle of finding the right foam, a box and then dropping it off at FedEx or UPS and paying for shipping, I thought it would be $20 well spent.
"Shipping Instructions:
Applies to both internal and external drives.
1. Remove all accessories and/or spare parts. Ship the DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned. Some examples of accessories are:
- Adapters
- Cables
- Cases
- Controller cards
- Face-plates
- Literature
- Manuals
- Mounting brackets
- Power Supply
- Side rails
- Software
2. Use original packaging when possible:
- Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
- Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
- Print the order number on the outside of each box.
3. Ship to the Seagate address printed below via the carrier of your choice. Seagate will not be responsible for shipments for which the carrier cannot provide proof of delivery.
- You must pay shipping charges when sending packages to Seagate.
- No collect shipments will be accepted
- Shipments arriving at Seagate with charges due are subject to being returned unrepaired with all charges, including return expenses, due and payable by the originator."
I debated whether or not to fork over the $20 for the advance replacement and, in the end, thought it would be worth it b/c their guidelines for returns are pretty strict. After going through the hassle of finding the right foam, a box and then dropping it off at FedEx or UPS and paying for shipping, I thought it would be $20 well spent.
"Shipping Instructions:
Applies to both internal and external drives.
1. Remove all accessories and/or spare parts. Ship the DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned. Some examples of accessories are:
- Adapters
- Cables
- Cases
- Controller cards
- Face-plates
- Literature
- Manuals
- Mounting brackets
- Power Supply
- Side rails
- Software
2. Use original packaging when possible:
- Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
- Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
- Print the order number on the outside of each box.
3. Ship to the Seagate address printed below via the carrier of your choice. Seagate will not be responsible for shipments for which the carrier cannot provide proof of delivery.
- You must pay shipping charges when sending packages to Seagate.
- No collect shipments will be accepted
- Shipments arriving at Seagate with charges due are subject to being returned unrepaired with all charges, including return expenses, due and payable by the originator."