03-09-2009, 03:44 PM
I speak from experience - just keep redialing. I had to keep trying for over 30 minutes when my claim wasn't being paid and I'd received no indication of why it was not, just notices to continue submitting claims. When I finally punched through, the representative was extremely helpful and stayed with me (by giving me a fax number where I could fax to her specifically rather than dealing with the busy signal) until the issue was resolved. She actually phoned me back when the resolution was complete to let me know when to expect the check.