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d4,
I ship fragile goods with small package carriers on a daily basis. Been doing it for about 35 years or so. USPS, UPS and Fedex will pay if you have proof the items were packed properly for transit. I can vouch for that. However, whether or not it's worth putting in a claim depends on the value of the damaged goods. Sometimes, it just not time and cost effective to go through the agita and inconvenience of a claim.
Robert
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Sigh. I don’t think she’s willing to go to bat for me - she said the last person was able to do it all on their end, and I do have to admit they are edible, if not suitable for company and not as good as they should be. She said she hasn’t heard anything from them.
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RecipeForDisaster wrote:
Sigh. I don’t think she’s willing to go to bat for me - she said the last person was able to do it all on their end, and I do have to admit they are edible, if not suitable for company and not as good as they should be. She said she hasn’t heard anything from them.
It seems, you are at a crossroad. How much additional time, stress and energy are you willing to invest in this. Sounds like the seller is hoping you just let it go.
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Robert M wrote:
d4,
I ship fragile goods with small package carriers on a daily basis. Been doing it for about 35 years or so. USPS, UPS and Fedex will pay if you have proof the items were packed properly for transit. I can vouch for that. However, whether or not it's worth putting in a claim depends on the value of the damaged goods. Sometimes, it just not time and cost effective to go through the agita and inconvenience of a claim.
Robert
"Packed properly" is arbitrary. Never in my 20+ years of eBay and online purchases have I ever received a dime from any shipping company. Do they mail you a check? What does it even look like? It's a unicorn. LOL
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d4,
Lots of people think packed properly is arbitrary but that is not actually the case. It isn't arbitrary. As an example, UPS provides guidelines for packing goods for shipment. They even have a tool that gives you the details:
This are special details for shipping laptops.
There are special details for heavier boxes (70+ lbs)
Assuming a claim is approved, you will receive a check in the mail. 
Robert
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d4 wrote:
[quote=RecipeForDisaster]
Sigh. I don’t think she’s willing to go to bat for me - she said the last person was able to do it all on their end, and I do have to admit they are edible, if not suitable for company and not as good as they should be. She said she hasn’t heard anything from them.
It seems, you are at a crossroad. How much additional time, stress and energy are you willing to invest in this. Sounds like the seller is hoping you just let it go.
It’s $50 and the fact that she isn’t helping is making me want to dig in my heels. This is something you buy because it’s beautiful and delicious, and it’s no longer attractive and is not nearly as tasty.
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Recipe,
I very much dislike when a seller/shipper isn't willing to assist when something goes wrong with an order. That's bad for business for multiple reasons. In case like yours, I wouldn't waste my time with a UPS claim. I'd've contacted the seller, notified them of the issue, have them send replacements and let them deal with UPS for the damaged goods. If they weren't willing to send replacements, I'd contact my credit card company and dispute the charges for the original shipment and call it done. And, I'd find a new source for the macaroons.
Robert
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I totally agree. It’s a bummer, these are the best I’ve had and I’ve tried many. Customer service has always been good. How do I get this done when she insists I can do the claim, and some other customer did it without her help?
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Recipe,
She is correct when she says a customer can submit the claim. UPS allows it. Typically, though, the customer tells the shipper to handle the claim.
This link should give you some answers:
As a shipper, the rare time I need to submit a claim, I do it all online and receive all of the paperwork and such via email. Can't speak for what a recipient will receive. I've never done pursued one as a recipient. I've always throw it back to the shipper to let him/her deal with the agita.
Robert
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RecipeForDisaster wrote:
It’s $50 and the fact that she isn’t helping is making me want to dig in my heels. This is something you buy because it’s beautiful and delicious, and it’s no longer attractive and is not nearly as tasty.
It sounds like you like these and order them regularly. It also sounds like this is a small seller. So, I think either you need to let it go, or figure it out on your own, or you could risk the seller refuses to sell to you in the future if you become a PITA for her...
d4 wrote:
"Packed properly" is arbitrary. Never in my 20+ years of eBay and online purchases have I ever received a dime from any shipping company. Do they mail you a check? What does it even look like? It's a unicorn. LOL
I've had 2 USPS claims paid out to me (the eBay buyer) that I filed myself and both were questionable to horrible packing.
In one case, it was a car "tonneau" cover that was wrapped in bubble wrap and cardboard and one end cap was broken. It certainly could have had more bubble wrap on the ends for protection and the seller legitimately thought they had done a good job packing. They were helpful with the claim, sending me a copy of their USPS receipt. I sent photos of the item and the packaging in my claim and got a check (which was under $200 I think). Didn't even have to turn over the item.
The 2nd case was just a stupid seller who threw a sensitive electronic item and power adapter in a flat rate box with nothing but an air pillow or two (I think). No wrapping, no padding, nothing. USPS delivery person then dropped it over a 6' fence during delivery, but it could have been broken anywhere. I submitted a claim and got a check, but this item wasn't fully insured, so I only got the default limit ($50 or $100, can't remember). Didn't have to turn over the item again.
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