UPS damage claim?

[RecipeForDisaster]

Gareth wrote:
[quote=RecipeForDisaster]
It’s $50 and the fact that she isn’t helping is making me want to dig in my heels. This is something you buy because it’s beautiful and delicious, and it’s no longer attractive and is not nearly as tasty.

It sounds like you like these and order them regularly. It also sounds like this is a small seller. So, I think either you need to let it go, or figure it out on your own, or you could risk the seller refuses to sell to you in the future if you become a PITA for her...

d4 wrote:
"Packed properly" is arbitrary. Never in my 20+ years of eBay and online purchases have I ever received a dime from any shipping company. Do they mail you a check? What does it even look like? It's a unicorn. LOL

I've had 2 USPS claims paid out to me (the eBay buyer) that I filed myself and both were questionable to horrible packing.

In one case, it was a car "tonneau" cover that was wrapped in bubble wrap and cardboard and one end cap was broken. It certainly could have had more bubble wrap on the ends for protection and the seller legitimately thought they had done a good job packing. They were helpful with the claim, sending me a copy of their USPS receipt. I sent photos of the item and the packaging in my claim and got a check (which was under $200 I think). Didn't even have to turn over the item.

The 2nd case was just a stupid seller who threw a sensitive electronic item and power adapter in a flat rate box with nothing but an air pillow or two (I think). No wrapping, no padding, nothing. USPS delivery person then dropped it over a 6' fence during delivery, but it could have been broken anywhere. I submitted a claim and got a check, but this item wasn't fully insured, so I only got the default limit ($50 or $100, can't remember). Didn't have to turn over the item again.

Small, but not tiny, and she does extremely well. I treat myself maybe 4X a year. I’m not expecting her to be out any money or product, but I would like her to help to get UPS to reimburse her or me. I’m not worried about her locking me out - that would be a dumb PR move since I’m not asking for much here (and if this goes badly, I probably won’t buy from her again, even though they are the best). UPS actually told me that the rest of this needs to come from her end, but she said she hasn’t heard or received anything. I submitted a photo of the approved claim to her.

[RecipeForDisaster]

Robert M wrote:
Recipe,

She is correct when she says a customer can submit the claim. UPS allows it. Typically, though, the customer tells the shipper to handle the claim.

This link should give you some answers:



As a shipper, the rare time I need to submit a claim, I do it all online and receive all of the paperwork and such via email. Can't speak for what a recipient will receive. I've never done pursued one as a recipient. I've always throw it back to the shipper to let him/her deal with the agita.

Robert

Thanks. I did as much as I can do, and your link was helpful - it says she will be notified AND get the payment. So I guess I did what I could and I wait up to 10 days. I sent her that link too.

[btfc]

Did you pay with a credit card?

[RecipeForDisaster]

btfc wrote:
Did you pay with a credit card?

I did - but I’m not really thinking I’d do a chargeback. I can eat the macarons, they are just missing the outer crunchy parts and they are not pretty. I want UPS to pay, not the seller.

[btfc]

Understood, but good leverage if the seller fails to do her part.

[RecipeForDisaster]

btfc wrote:
Understood, but good leverage if the seller fails to do her part.

I know. I would if I was sure I could do without her (ha, one of my few indulgences). I hope she’ll follow through.