10-07-2021, 07:02 PM
Been trying to troubleshoot my wife's MBA (MacBookAir9,1) 13" Intel for the last couple weeks. She's getting kernel panic complete shutdowns multiple times a day.
If anyone knows how to translate these crash reports, I'd love any insights you may have.
Some details:
- 256HD, 8G RAM
- Purchased new from Apple 18 months ago
- No odd 3rd party software installed (just a few standards, like Dropbox, Office 2019, 1Password)
- I've run Disk Utility from startup Recovery (Command-R at startup)
- I've reset both NVRAM and SMC
- 40G free storage (filled up 210, including the "purgeable" amt of 100GB)
- have run Malwarebytes and Onyx, just for kicks. Nothing weird.
- normally has external monitor and USB hub attached, which I thought might be the issue, but I ran the MBA this morning for a few hours without any plugins, and it did 2 kernel panics while attached to nothing except the original Apple charger.
I'm now in the process of reinstalling Big Sur from the Recovery method. Another hour to go on that.
-------
Report:
Machine-check capabilities: 0x0000000000000c09
family: 6 model: 126 stepping: 5 microcode: 166
signature: 0x706e5
Intel® Core i3-1000NG4 CPU @ 1.10GHz
9 error-reporting banks
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC0_STATUS(0x401): 0xf200020000010005
mp_kdp_enter() timed-out on cpu 2, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 1 3
mp_kdp_enter() timed-out during locked wait after NMI;expected 4 acks but received 1 after 7518235 loops in 556800000 ticks
panic(cpu 2 caller 0xffffff800abc55c9): "Machine Check at 0x00007fff2050df3b, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010abdf020, CR3: 0x000000012a357084, CR4: 0x00000000003626e0\n" "RAX: 0x00007fff3071be4c, RBX: 0x0000000000000004, RCX: 0x0000000000000004, RDX: 0x0000000000000000\n" "RSP: 0x00007ffee27035e0, RBP: 0x00007ffee2703b00, RSI: 0x0000000000000600, RDI: 0x0000000000000004\n" "R8: 0x0000000000000016, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0x0000000000000000\n" "R12: 0x0000000000000000, R13: 0x000000000000006e, R14: 0x000000000000002c, R15: 0x0000000000000015\n" "RFL: 0x0000000000000202, RIP: 0x00007fff2050df3b, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/System/Volumes/Data/SWE/macOS/BuildRoots/38cf1d983f/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.141.6/osfmk/i386/trap_native.c:168
Backtrace (CPU 2), Frame : Return Address
0xffffffb0872dbba0 : 0xffffff800aa8cfdd
0xffffffb0872dbbf0 : 0xffffff800abd3fd3
0xffffffb0872dbc30 : 0xffffff800abc45ca
0xffffffb0872dbc80 : 0xffffff800aa31a2f
0xffffffb0872dbca0 : 0xffffff800aa8c7fd
0xffffffb0872dbdc0 : 0xffffff800aa8caf3
0xffffffb0872dbe30 : 0xffffff800b29cdca
0xffffffb0872dbea0 : 0xffffff800abc55c9
0xffffffb0872dbf90 : 0xffffff800b2a0b6e
0xffffffb0872dbfa0 : 0xffffff800aa3228f
Process name corresponding to current thread: Mail
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
Mac OS version:
20G165
Kernel version:
Darwin Kernel Version 20.6.0: Mon Aug 30 06:12:21 PDT 2021; root:xnu-7195.141.6~3/RELEASE_X86_64
Kernel UUID: C2591F4E-EE82-33CC-8C59-DB81D9AD80DD
KernelCache slide: 0x000000000a800000
KernelCache base: 0xffffff800aa00000
Kernel slide: 0x000000000a810000
Kernel text base: 0xffffff800aa10000
__HIB text base: 0xffffff800a900000
System model name: MacBookAir9,1 (Mac-0CFF9C7C2B63DF8D)
System shutdown begun: NO
Hibernation exit count: 0
System uptime in nanoseconds: 17188696381454
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00000fa20e2489ad
Sleep : 0x00000d38c1200b49 0x00003bbf831b5a91 0x00000d2c92309b9a
Wake : 0x00000d38c44b4f00 0x00003cd193b339ac 0x00000d38c2769ef7
last started kext at 15853235733558: >!UAudio 405.39 (addr 0xffffff7fa55ac000, size 315392)
last stopped kext at 15991165789200: >!UAudio 405.39 (addr 0xffffff7fa55ac000, size 315392)
loaded kexts:
AudioAUUC 1.70
@fileutil 20.036.15
@filesystems.autofs 3.0
AGPM 122.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
!ATopCaseHIDEventDriver 4050.1
!AHIDALSService 1
!AUpstreamUserClient 3.6.8
!AGraphicsDevicePolicy 6.3.5
@AGDCPluginDisplayMetrics 6.3.5
!A!IICLGraphics 16.0.5
pmtelemetry 1
|IOUserEthernet 1.0.1
usb.!UUserHCI 1
|IO!BSerialManager 8.0.5d7
@Dont_Steal_Mac_OS_X 7.0.0
!AHV 1
!ADiskImages2 1
!AThunderboltIP 4.0.3
!ABridgeAudio!C 140.4
!AGFXHDA 100.1.433
BridgeAudioCommunication 140.4
!AAVEBridge 6.1
!A!IICLLPGraphicsFramebuffer 16.0.5
!ABacklight 180.3
!A!IPCHPMC 2.0.1
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.14
|SCSITaskUserClient 436.140.1
usb.realtek8153patcher 5.0.0
BCMWLANFirmware4378.Hashstore 1
BCMWLANFirmware4377.Hashstore 1
BCMWLANFirmware4364.Hashstore 1
BCMWLANFirmware4355.Hashstore 1
!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.11
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 1677.141.2
!A!BModule 1
@private.KextAudit 1.0
!ABCMWLANBusInterfacePCIeMac 1
!ASmartBatteryManager 161.0.0
!AACPIButtons 6.1
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 311
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
!UMergeNub 900.4.2
@kext.triggers 1.0
!AHS!BDriver 4050.1
IO!BHIDDriver 8.0.5d7
!AActuatorDriver 4440.3
!AMultitouchDriver 4440.3
!AInputDeviceSupport 4400.35
!AHIDKeyboard 224
!AGraphicsControl 6.3.5
|IOAVB!F 940.4
|IOEthernetAVB!C 1.1.0
!AThunderboltDPOutAdapter 8.1.4
|IOAccelerator!F2 442.9
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@!AGPUWrangler 6.3.5
@!AGraphicsDeviceControl 6.3.5
!ABacklightExpert 1.1.0
|IONDRVSupport 585.1
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
|IOGraphics!F 585.1
!ASMBus!C 1.0.18d1
@plugin.IOgPTPPlugin 985.2
usb.IOUSBHostHIDDevice 1.2
usb.cdc.ecm 5.0.0
usb.cdc.ncm 5.0.0
usb.!UHub 1.2
usb.cdc 5.0.0
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
!AThunderboltDPInAdapter 8.1.4
!AThunderboltDPAdapter!F 8.1.4
!AThunderboltPCIDownAdapter 4.1.1
!AHPM 3.4.4
!A!ILpssI2C!C 3.0.60
!A!ILpssI2C 3.0.60
!A!ILpssDmac 3.0.60
!ABSDKextStarter 3
|IOSurface 290.8.1
@filesystems.hfs.encodings.kext 1
!AXsanScheme 3
usb.!UVHCIBCE 1.2
usb.!UVHCICommonBCE 1.0
usb.!UVHCI 1.2
usb.!UVHCICommon 1.0
!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
IO!BHost!CPCIeTransport 8.0.5d7
|IO!BHost!CTransport 8.0.5d7
!AConvergedIPCOLYBTControl 1
!AConvergedPCI 1
!A!BDebug 1
!A!BDebugService 1
usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AEFINVRAM 2.1
!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
mDNSOffloadUserClient 1.0.1b8
IOImageLoader 1.0.0
!AEFIRuntime 2.1
!AMultiFunctionManagerMac 1
corecapture 1.0.4
!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 985.2
|IONetworking!F 3.4
DiskImages 493.0.0
|IO!B!F 8.0.5d7
|IOReport!F 47
|IO!BPacketLogger 8.0.5d7
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
!ASSE 1.0
!AKeyStore 2
!UTDM 511.141.1
|IOUSBMass!SDriver 184.140.2
|IOSCSIBlockCommandsDevice 436.140.1
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.140.1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!ACredentialManager 1.0
KernelRelayHost 1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
!ASEPManager 1.0.1
IOSlaveProcessor 1
!AACPIPlatform 6.1
!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1
If anyone knows how to translate these crash reports, I'd love any insights you may have.
Some details:
- 256HD, 8G RAM
- Purchased new from Apple 18 months ago
- No odd 3rd party software installed (just a few standards, like Dropbox, Office 2019, 1Password)
- I've run Disk Utility from startup Recovery (Command-R at startup)
- I've reset both NVRAM and SMC
- 40G free storage (filled up 210, including the "purgeable" amt of 100GB)
- have run Malwarebytes and Onyx, just for kicks. Nothing weird.
- normally has external monitor and USB hub attached, which I thought might be the issue, but I ran the MBA this morning for a few hours without any plugins, and it did 2 kernel panics while attached to nothing except the original Apple charger.
I'm now in the process of reinstalling Big Sur from the Recovery method. Another hour to go on that.
-------
Report:
Machine-check capabilities: 0x0000000000000c09
family: 6 model: 126 stepping: 5 microcode: 166
signature: 0x706e5
Intel® Core i3-1000NG4 CPU @ 1.10GHz
9 error-reporting banks
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC0_STATUS(0x401): 0xf200020000010005
mp_kdp_enter() timed-out on cpu 2, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 1 3
mp_kdp_enter() timed-out during locked wait after NMI;expected 4 acks but received 1 after 7518235 loops in 556800000 ticks
panic(cpu 2 caller 0xffffff800abc55c9): "Machine Check at 0x00007fff2050df3b, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010abdf020, CR3: 0x000000012a357084, CR4: 0x00000000003626e0\n" "RAX: 0x00007fff3071be4c, RBX: 0x0000000000000004, RCX: 0x0000000000000004, RDX: 0x0000000000000000\n" "RSP: 0x00007ffee27035e0, RBP: 0x00007ffee2703b00, RSI: 0x0000000000000600, RDI: 0x0000000000000004\n" "R8: 0x0000000000000016, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0x0000000000000000\n" "R12: 0x0000000000000000, R13: 0x000000000000006e, R14: 0x000000000000002c, R15: 0x0000000000000015\n" "RFL: 0x0000000000000202, RIP: 0x00007fff2050df3b, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/System/Volumes/Data/SWE/macOS/BuildRoots/38cf1d983f/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.141.6/osfmk/i386/trap_native.c:168
Backtrace (CPU 2), Frame : Return Address
0xffffffb0872dbba0 : 0xffffff800aa8cfdd
0xffffffb0872dbbf0 : 0xffffff800abd3fd3
0xffffffb0872dbc30 : 0xffffff800abc45ca
0xffffffb0872dbc80 : 0xffffff800aa31a2f
0xffffffb0872dbca0 : 0xffffff800aa8c7fd
0xffffffb0872dbdc0 : 0xffffff800aa8caf3
0xffffffb0872dbe30 : 0xffffff800b29cdca
0xffffffb0872dbea0 : 0xffffff800abc55c9
0xffffffb0872dbf90 : 0xffffff800b2a0b6e
0xffffffb0872dbfa0 : 0xffffff800aa3228f
Process name corresponding to current thread: Mail
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
Mac OS version:
20G165
Kernel version:
Darwin Kernel Version 20.6.0: Mon Aug 30 06:12:21 PDT 2021; root:xnu-7195.141.6~3/RELEASE_X86_64
Kernel UUID: C2591F4E-EE82-33CC-8C59-DB81D9AD80DD
KernelCache slide: 0x000000000a800000
KernelCache base: 0xffffff800aa00000
Kernel slide: 0x000000000a810000
Kernel text base: 0xffffff800aa10000
__HIB text base: 0xffffff800a900000
System model name: MacBookAir9,1 (Mac-0CFF9C7C2B63DF8D)
System shutdown begun: NO
Hibernation exit count: 0
System uptime in nanoseconds: 17188696381454
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00000fa20e2489ad
Sleep : 0x00000d38c1200b49 0x00003bbf831b5a91 0x00000d2c92309b9a
Wake : 0x00000d38c44b4f00 0x00003cd193b339ac 0x00000d38c2769ef7
last started kext at 15853235733558: >!UAudio 405.39 (addr 0xffffff7fa55ac000, size 315392)
last stopped kext at 15991165789200: >!UAudio 405.39 (addr 0xffffff7fa55ac000, size 315392)
loaded kexts:
AudioAUUC 1.70
@fileutil 20.036.15
@filesystems.autofs 3.0
AGPM 122.1
!APlatformEnabler 2.7.0d0
X86PlatformShim 1.0.0
!ATopCaseHIDEventDriver 4050.1
!AHIDALSService 1
!AUpstreamUserClient 3.6.8
!AGraphicsDevicePolicy 6.3.5
@AGDCPluginDisplayMetrics 6.3.5
!A!IICLGraphics 16.0.5
pmtelemetry 1
|IOUserEthernet 1.0.1
usb.!UUserHCI 1
|IO!BSerialManager 8.0.5d7
@Dont_Steal_Mac_OS_X 7.0.0
!AHV 1
!ADiskImages2 1
!AThunderboltIP 4.0.3
!ABridgeAudio!C 140.4
!AGFXHDA 100.1.433
BridgeAudioCommunication 140.4
!AAVEBridge 6.1
!A!IICLLPGraphicsFramebuffer 16.0.5
!ABacklight 180.3
!A!IPCHPMC 2.0.1
!A!ISlowAdaptiveClocking 4.0.0
!AMCCSControl 1.14
|SCSITaskUserClient 436.140.1
usb.realtek8153patcher 5.0.0
BCMWLANFirmware4378.Hashstore 1
BCMWLANFirmware4377.Hashstore 1
BCMWLANFirmware4364.Hashstore 1
BCMWLANFirmware4355.Hashstore 1
!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.11
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 1677.141.2
!A!BModule 1
@private.KextAudit 1.0
!ABCMWLANBusInterfacePCIeMac 1
!ASmartBatteryManager 161.0.0
!AACPIButtons 6.1
!ASMBIOS 2.1
!AACPIEC 6.1
!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 311
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
!UMergeNub 900.4.2
@kext.triggers 1.0
!AHS!BDriver 4050.1
IO!BHIDDriver 8.0.5d7
!AActuatorDriver 4440.3
!AMultitouchDriver 4440.3
!AInputDeviceSupport 4400.35
!AHIDKeyboard 224
!AGraphicsControl 6.3.5
|IOAVB!F 940.4
|IOEthernetAVB!C 1.1.0
!AThunderboltDPOutAdapter 8.1.4
|IOAccelerator!F2 442.9
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@!AGPUWrangler 6.3.5
@!AGraphicsDeviceControl 6.3.5
!ABacklightExpert 1.1.0
|IONDRVSupport 585.1
X86PlatformPlugin 1.0.0
IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
|IOGraphics!F 585.1
!ASMBus!C 1.0.18d1
@plugin.IOgPTPPlugin 985.2
usb.IOUSBHostHIDDevice 1.2
usb.cdc.ecm 5.0.0
usb.cdc.ncm 5.0.0
usb.!UHub 1.2
usb.cdc 5.0.0
usb.networking 5.0.0
usb.!UHostCompositeDevice 1.2
!AThunderboltDPInAdapter 8.1.4
!AThunderboltDPAdapter!F 8.1.4
!AThunderboltPCIDownAdapter 4.1.1
!AHPM 3.4.4
!A!ILpssI2C!C 3.0.60
!A!ILpssI2C 3.0.60
!A!ILpssDmac 3.0.60
!ABSDKextStarter 3
|IOSurface 290.8.1
@filesystems.hfs.encodings.kext 1
!AXsanScheme 3
usb.!UVHCIBCE 1.2
usb.!UVHCICommonBCE 1.0
usb.!UVHCI 1.2
usb.!UVHCICommon 1.0
!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
IO!BHost!CPCIeTransport 8.0.5d7
|IO!BHost!CTransport 8.0.5d7
!AConvergedIPCOLYBTControl 1
!AConvergedPCI 1
!A!BDebug 1
!A!BDebugService 1
usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
!AThunderboltNHI 7.2.8
|IOThunderbolt!F 9.3.2
usb.!UXHCIPCI 1.2
usb.!UXHCI 1.2
!AEFINVRAM 2.1
!ABCMWLANCoreMac 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
|IOSkywalk!F 1
mDNSOffloadUserClient 1.0.1b8
IOImageLoader 1.0.0
!AEFIRuntime 2.1
!AMultiFunctionManagerMac 1
corecapture 1.0.4
!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0
|IOTimeSync!F 985.2
|IONetworking!F 3.4
DiskImages 493.0.0
|IO!B!F 8.0.5d7
|IOReport!F 47
|IO!BPacketLogger 8.0.5d7
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
!ASSE 1.0
!AKeyStore 2
!UTDM 511.141.1
|IOUSBMass!SDriver 184.140.2
|IOSCSIBlockCommandsDevice 436.140.1
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.140.1
!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
!AFDEKeyStore 28.30
!AEffaceable!S 1.0
!ACredentialManager 1.0
KernelRelayHost 1
|IOUSBHost!F 1.2
!UHostMergeProperties 1.2
usb.!UCommon 1.0
!ABusPower!C 1.0
!ASEPManager 1.0.1
IOSlaveProcessor 1
!AACPIPlatform 6.1
!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1