Apple steps up to the plate regarding eMac capacitor woes

[Golfer]

I got the authorization last week to get my eMac fixed at no charge. The Product Specialist wouldn't call it a "known issue" but said they where checking into it. He went ahead and okayed my fix for my leaking/bulging capacitors anyhow. http://iowatelecom.net/~brettc/emaccaps.html

Now they have announced a repair extension program for all machines that qualify...

http://www.apple.com/support/emac/repair...onprogram/

[johnc]

[quote Golfer]The Product Specialist wouldn't call it a "known issue"
It's not like users on their discussion boards have been complaining about it for at least the last six months or so ...

http://discussions.apple.com/thread.jspa...dID=301339&tstart=0

[Golfer]

[quote johnc]
It's not like users on their discussion boards have been complaining about it for at least the last six months or so ...

http://discussions.apple.com/thread.jspa...dID=301339&tstart=0
I was one of those complainers!

To quote the Specialist, "a thread in a forum does not indicate a known issue". It was the response I expected but that didn't make it any easier to take.