02-07-2008, 03:00 AM
Had the car in the shop last week. Got new rotors, brake pads, and replaced a couple tie rods.
The repair took longer than expected because I asked they diagnose a rattle, and that turned out to be the tie rods. Being our only car, they helped us get a rental car. They were very friendly, prices were very reasonable and they certainly knew their stuff.
This week it's a different story. We had a few other things we wanted done under warranty so we took it to the dealer. Although quick to schedule an appointment, they were rather rude when we got there. They don't commit to any timelines, then say they have a lot of other cars to work on as a reason why ours is taking longer than expected.
They don't even bother to call us to let us know it's going to run over to the next day. Every time we've been there, they are the toughest to deal with. Either never committing to a time or committing to a time and then going later, recommitting, going over... repeat. If we didn't have to take it to the dealer for the warranty work, we wouldn't go there.
My dad was a mechanic for a large portion of my childhood. He had his own shop for a while. I know there are a lot of bad apples, but typically dealers have been better. But dealing with this dealer almost makes me want to avoid this brand of cars.
The repair took longer than expected because I asked they diagnose a rattle, and that turned out to be the tie rods. Being our only car, they helped us get a rental car. They were very friendly, prices were very reasonable and they certainly knew their stuff.
This week it's a different story. We had a few other things we wanted done under warranty so we took it to the dealer. Although quick to schedule an appointment, they were rather rude when we got there. They don't commit to any timelines, then say they have a lot of other cars to work on as a reason why ours is taking longer than expected.
They don't even bother to call us to let us know it's going to run over to the next day. Every time we've been there, they are the toughest to deal with. Either never committing to a time or committing to a time and then going later, recommitting, going over... repeat. If we didn't have to take it to the dealer for the warranty work, we wouldn't go there.
My dad was a mechanic for a large portion of my childhood. He had his own shop for a while. I know there are a lot of bad apples, but typically dealers have been better. But dealing with this dealer almost makes me want to avoid this brand of cars.